mamak24b Privacy Policy

1 Introduction and Policy Scope

This Privacy Policy is published by mamak24b ("we", "platform" or "website"), an online gambling platform operating under international licensing. This policy sets out how we collect, process, use and protect personal information gathered from users who access or register an account at mamak24b.org.

By registering an account, accessing this website or using any service offered by mamak24b, you are considered to have read and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

This Privacy Policy applies to all registered players, website visitors, and any individuals who interact with mamak24b through our official communication channels. This platform may only be used by individuals aged 21 and above.

2 Information We Collect

mamak24b collects various types of information from its users for the purposes stated in the following sections. The information collected falls into several categories:

2.1 Information Provided Directly

When you register an account or interact with the mamak24b platform, we may request the following information:

• Full name as shown on your identity card or MyKad
• Identity card number (MyKad) or passport for identity verification purposes
• Date of birth to confirm age eligibility (21 years and above)
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Bank account or e-wallet information for deposit and withdrawal processing
• Username and password for your mamak24b account

2.2 Automatically Collected Information

While you browse mamak24b.org, our systems automatically record certain technical information:

• IP address and relevant geographic location information
• Browser type and operating system of your device
• Pages visited, time of visit and session duration
• Cookie data and session identifiers
• Transaction records and betting history in your account

2.3 Information from Third Parties

In certain situations, mamak24b may receive your information from payment service providers such as Touch 'n Go eWallet, DuitNow, FPX or crypto providers such as USDT, BTC and ETH during transaction verification. This information is used solely to ensure the security and validity of each transaction.

3 Purpose of Information Collection

Every piece of information collected by mamak24b has a clear and legitimate purpose. We do not collect information beyond what is necessary to provide services to you.

• Account Management: To create, verify and maintain your player account at mamak24b.
• Transaction Processing: To process deposits using methods such as Touch 'n Go eWallet, DuitNow or FPX, and to manage withdrawals within 1 hour.
• Identity Verification: To meet international licensing requirements and ensure only players aged 21 and above use this platform.
• Fraud Prevention: To detect and prevent any fraudulent activity, money laundering or unauthorised use of the platform.
• Customer Service: To enable our 24/7 customer support team to assist you in Malay and English via live chat and email.
• Legal Compliance: To comply with legal obligations relevant to the operation of the platform under international licensing.
• Platform Improvement: To analyse usage patterns in order to improve the user experience and mamak24b services overall.
• Account-Related Communications: To send important information regarding your account, policy changes or security updates.

4 Disclosure to Third Parties

mamak24b does not sell, rent or trade your personal information to any third party for marketing purposes. However, in certain circumstances, your information may be shared with the following parties:

4.1 Service Providers

We work with third-party service providers that help operate the platform, including payment processing, data hosting, analytics and security services. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in their contracts with mamak24b.

4.2 Legal Requirements

mamak24b may disclose your personal information if required by law, court order or direction from a competent authority. Such disclosure is made only to the extent necessary to comply with the relevant legal obligation.

4.3 Business Transfers

In the event of any acquisition, merger or sale of mamak24b assets, user information may be transferred as part of that transaction. You will be notified via email or a prominent platform notification before any such transfer takes place.

5 Data Security and Storage

mamak24b employs robust technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• All communication between your browser and mamak24b servers is protected with 256-bit SSL/TLS encryption.
• Account passwords are stored in hashed form using a security algorithm that cannot be decrypted.
• mamak24b systems are protected by firewalls, intrusion detection and continuous security monitoring.
• Access to player personal information is granted only to staff who require it to carry out their duties.
• Regular security audits are conducted by independent third parties to ensure the platform's security standards remain current.
• Payment data is handled through channels that comply with PCI-DSS security standards.

Although we take all reasonable precautions, no online system can guarantee absolute security. You are therefore also responsible for keeping your mamak24b password and account details confidential.

6 Your Rights as a User

As a registered mamak24b player, you have the following rights regarding your personal information. You may exercise these rights by contacting our customer support team:

6.1 Right of Access

You have the right to obtain a copy of the personal information we hold about you. Access requests will be processed within a reasonable timeframe, subject to identity verification requirements.

6.2 Right of Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. Updates to certain information such as your mobile number and email address can be made directly in your mamak24b account settings.

6.3 Right of Erasure

You may request that we delete your account and personal information. However, we may need to retain certain records in line with legal obligations and licensing requirements. Deletion requests will be assessed on a case-by-case basis.

6.4 Right to Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes. Such requests will be fulfilled in full and at no charge.

7 Cookie Policy

mamak24b uses cookies and similar tracking technologies to improve your experience while browsing our platform. Cookies are small text files stored on your device by your web browser.

7.1 Types of Cookies Used

• Essential Cookies: Required for basic website functions such as login, session management and security. These cookies cannot be disabled without affecting platform use.
• Performance Cookies: Collect information about how visitors use our website to help us improve the design and content of the platform.
• Preference Cookies: Allow the website to remember your choices such as language and display settings to provide a more personalised experience.

7.2 Managing Cookies

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on mamak24b.org. For more information on managing cookies, refer to the documentation of the browser you are using.

8 Data Retention

mamak24b will retain your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, certain records will be kept for a period determined by applicable legal and international licensing requirements.

Financial transaction records and identity verification information are typically retained for a longer period to meet licensing obligations and anti-money laundering requirements. Once the specified retention period has ended, your data will be securely deleted or converted into anonymised form.

9 Amendments to This Policy

mamak24b reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operations, legal requirements, or industry practices. Any material amendments will be communicated to registered players via in-platform notifications or by email to the registered address.

The updated effective date will be shown at the top of this policy. Continued use of the mamak24b platform after amendments take effect signifies your acceptance of the latest version of this policy. You are advised to review this page periodically to stay informed about how we protect your information.

If you do not agree with any amendments, you have the right to stop using the platform and request closure of your account by contacting our customer support.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact the mamak24b team through the following channels:

• Live Chat: Available 24/7 directly through the mamak24b.org website in Malay and English.
• Support Email: [email protected]

Our team will endeavour to respond to every privacy-related enquiry thoroughly and in a timely manner. For issues involving data access or deletion, verification of your identity may be required before we can process the request.